In general, customers seem to matter less and less in our world. Of that I am aware. But airlines really seem to be taking it to an extreme. Things that routinely happen in the airline business would probably not be as accepted in the context of other business transactions, at least I think. Imagine the following scenario
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http://www.smartertravel.com/blogs/up-front-with-tim-winship/free-flights-not-on-us-airways.html?id=2616921&source=milealert&value=2008-06-17+00%3A00%3A00&u=3ED67FEAF0
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