I would guess that the company will recover. They did do the recall and tried to keep information flowing and actively investigated the problem. I would hope they'll also add testing for this to whatever other safety procedures they have for food-handling, though. (And imagine that if they do so and publicize the decision it'll help a lot with good will.)
I feel bad for the people whose pets were affected, but unless for some reason the company knew their suppliers were not trustworthy and didn't care (and I don't really think that's the case), I really think this was just a nasty accident that they couldn't have easily prevented.
I'm really glad the wet food I get Rikki as a treat isn't one of their brands, though. (Dry food is one of their brands, wet food was not.)
I'm pretty concerned about the fact that complaints started coming in to Menu Foods (Mine get Nutro Natural Choice packets) a month before the recall was announced. According to this article "The company's chief executive and president said Menu Foods delayed announcing the recall until it could confirm that the animals had eaten its product before dying. Two earlier complaints from consumers whose cats had died involved animals that lived outside or had access to a garage, which left open the possibility they had been poisoned by something other than contaminated food, he said. " I'm just not sure how I feel about that, but there's an awful lot of information to sift through. Thoughts?
On the face of it, a month seems like a long time. However, I'd have to see a timeline with who knew what when and what was being done at each stage, before I would be willing to stand up and start accusing Menu Foods of maliciously withholding information. Not to mention, I'd like to know more about Menu Foods QC/QA process for both raw materials and finished product.
Also, I'd like to find out what is considered normal as far as policy and procedure for investigating this type of complaint and for deciding whether or not to recall product. I know that companies do have to deal with customer complaints of this nature on a regular basis, and that the cause of many of those complaints turn out not to be the fault of the company.
I'm sure we will be hearing more along these lines after the various lawsuits get going.
Yeah, this is more or less my thought. I'd want to know how many complaints besides the two cited were received in that time period, among other things. But it may well be it honestly took them that long to confirm the product was at fault, figure out how much of what kind of product was affected, and take the steps to issue the recall.
A recall is an expensive step for a company to take with a lot of negative publicity surrounding it, so I can't really blame them for wanting to be sure before taking that step. But I'd like to hear the whole sequence of events so I could figure out how responsive they actually were, especially since I do, in fact, buy food they supply.
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I would guess that the company will recover. They did do the recall and tried to keep information flowing and actively investigated the problem. I would hope they'll also add testing for this to whatever other safety procedures they have for food-handling, though. (And imagine that if they do so and publicize the decision it'll help a lot with good will.)
I feel bad for the people whose pets were affected, but unless for some reason the company knew their suppliers were not trustworthy and didn't care (and I don't really think that's the case), I really think this was just a nasty accident that they couldn't have easily prevented.
I'm really glad the wet food I get Rikki as a treat isn't one of their brands, though. (Dry food is one of their brands, wet food was not.)
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My question from yesterday still stands: Where else in the world did this tainted Chinese grain go? I really hope somebody is looking into that.
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I'm just not sure how I feel about that, but there's an awful lot of information to sift through. Thoughts?
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Also, I'd like to find out what is considered normal as far as policy and procedure for investigating this type of complaint and for deciding whether or not to recall product. I know that companies do have to deal with customer complaints of this nature on a regular basis, and that the cause of many of those complaints turn out not to be the fault of the company.
I'm sure we will be hearing more along these lines after the various lawsuits get going.
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A recall is an expensive step for a company to take with a lot of negative publicity surrounding it, so I can't really blame them for wanting to be sure before taking that step. But I'd like to hear the whole sequence of events so I could figure out how responsive they actually were, especially since I do, in fact, buy food they supply.
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