A rare public entry, or SHIBBOLEET

Dec 28, 2010 21:32

Attention Comcast! You may have lost a customer for good tonight ( Read more... )

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Comments 11

das_hydra December 29 2010, 02:48:08 UTC
Um, your post, it's not public. Still friends-locked. And to comment on Comcast, wow. At least out here we have people who work to find new deals and keep us as customers.

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tfcocs December 29 2010, 02:59:12 UTC
Thanks for letting me know about the lock!

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thetar December 29 2010, 05:37:43 UTC
suck. communistcast blows hard and i have dozens of reasons why.

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tfcocs December 30 2010, 01:08:07 UTC
What are your reasons? Just curious!

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thetar December 30 2010, 02:16:44 UTC
#1 their rates are all tied to 6 month promo offers ( ... )

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captain_slinky December 29 2010, 07:34:06 UTC
I remember this, the last two weeks of December, as being the weeks when we lost most of our customers because quite literally we had NO DEALS to offer people. Lots of stuff that would end on January 1st (hooray 2 weeks of discounted service) that would make the customer ineligible for any discounts or promotions for the next three months.

It was extremely difficult to get across to the customer that no, *reallY*... there's *NOTHING* I can offer you *right now* that would make you happy. But come the first Monday of the new year? I can give you THE MOON!

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tfcocs December 30 2010, 01:07:26 UTC
Oh! That makes sense! FWIW, it is really a shame that the staff sounded so, um, uninvolved. Then again, I work in the mental health field, where I have to sound engaged. Comparing the two environments is apples and oranges, really.

Thanks for the insight!

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photosexual December 29 2010, 09:14:52 UTC
I gotta offer my 2 cents here - and please don't take it personally, because it's not personal. I'm working for one of Comcast's many competitors. Comcast doesn't care. You'll leave, or you'll be back. And when you're gone, someone else will call (having just called their previous provider, having huffed off in false entitlement) and signing up with the devil they know ( ... )

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tfcocs December 30 2010, 01:05:15 UTC
No, none taken! Thanks for the insight into what is going on when negotiating for services. It is true enough about going back and forth between vendors; we shall see where I land.

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budhaboy December 29 2010, 12:44:40 UTC
yeah, I had a similar experience this summer with my web hosting service. I'd been using them for 10 years. I get virtually no trafic, and consume almost no space. I use it mainly for email, and the odd thing I'd like to host... and for my wife to put forth a 'public' web presence. I paid annually, but for some reason they forgot to add a dollar/mo charge when I paid my bill in January. My CC had been replaced, so when they tried to clip me for it, it'd get bounced back. The first I'd heard of it, was via an email asking me for a CC number (it sounded suspiciously like spam). When I called the company to find out WTF, they had no idea. This went on for six months, then they canceled my account due to an unpaid $6 charge. I mean CANCELLED it, they wiped it clean ( ... )

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tfcocs December 30 2010, 01:11:56 UTC
I had a similar experience with a former ISP (Erols). When I started using this service, I (thought I had) let the service end. The term was up, I did not renew it, and that was that, or so I thought. Then they tried to bill me for three months; I said "uh, the term ended; I did not authorize the payments". The ISP then credited my account for the fifty one dollars that they took without my permission. Thus, I "won".

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