Urge to kill....rising.

[that6tall2girl]

This is truly just...awful. One woman's experience with United Airlines.
It's very rare that I make a public entry, but this is definitely worth your time.

http://evilpuppy.livejournal.com/365126.html?view=2912838#t2912838

Comments

[empressmiaka]

Wow. Do you know her or have any way to find out what happens?

[that6tall2girl]

I actually got the link through a friend's journal. There was an online article through an internet magazine that said that United was trying to contact her and wanted to speak with her about the issue, and I think she adds that as an ETA in her entry. I think the way she was treated was awful, and I certainly think that that Dina gal just completely dropped the ball. I mean, to say that she refuses to apologize and isn't sorry about what happened? That's like, customer service rule number one; if you can't fix it, apologize, and she did neither