FAQ
1. ABOUT US
Ok, so who are us?
Joy and hui at your service :)
How do I contact you?
Email us at doublethejoy *at gmail *dot com and we will get back to you asap.
2. PAYMENT
Do you accept concealed cash through the mail?
Sorry, we only accept Paypal payment.
Do you accept credit card (cc) Paypal payment?
We only accept non-cc Paypal payment at the moment.
If there is demand for cc Paypal payment, we will set up one account for it but you have to prepare to pay for the Paypal fee (approx. 3.4% + USD 0.30).
What is non-cc Paypal payment?
3. ORDERING
Can you order from _____ site?
Please post your request here and we will check if we are able to do so. But do take note that some sellers/sites do not ship overseas.
How do I order?
Please read this "HOW TO ORDER" entry first. If you still have any questions, either post here or email us.
4. SHIPPING/HANDLING
What is registered mail?
Registered mail allows you to track the status of the mail online and requires the recipient to sign the delivery receipt .
How much is the registered fee?
It is a flat rate of USD 2 regardless of the no. of items shipped.
Can I opt for normal mail?
Unfortunately, no. Registered mail is highly recommended to prevent any lost mails.
How long does it take for the registered mail to reach me?
Please allow 21 working days from date of posting.
♥ last updated: 22 NOV 08
ANY QUESTIONS?
Ok, so who are us?
Joy and hui at your service :)
How do I contact you?
Email us at doublethejoy *at gmail *dot com and we will get back to you asap.
2. PAYMENT
Do you accept concealed cash through the mail?
Sorry, we only accept Paypal payment.
Do you accept credit card (cc) Paypal payment?
We only accept non-cc Paypal payment at the moment.
If there is demand for cc Paypal payment, we will set up one account for it but you have to prepare to pay for the Paypal fee (approx. 3.4% + USD 0.30).
What is non-cc Paypal payment?
- PayPal Balance
- PayPal Instant Bank Transfer
- PayPal eCheque
3. ORDERING
Can you order from _____ site?
Please post your request here and we will check if we are able to do so. But do take note that some sellers/sites do not ship overseas.
How do I order?
Please read this "HOW TO ORDER" entry first. If you still have any questions, either post here or email us.
4. SHIPPING/HANDLING
What is registered mail?
Registered mail allows you to track the status of the mail online and requires the recipient to sign the delivery receipt .
How much is the registered fee?
It is a flat rate of USD 2 regardless of the no. of items shipped.
Can I opt for normal mail?
Unfortunately, no. Registered mail is highly recommended to prevent any lost mails.
How long does it take for the registered mail to reach me?
Please allow 21 working days from date of posting.
♥ last updated: 22 NOV 08
ANY QUESTIONS?