The following is basically a rant, feel free to ignore if you'd like.
Got linked to
an interesting journal entry today. For those who haven't seen it, it's on the topic of "Tell me what I can do to help"/"If there's anything I can do, just let me know" and how difficult/annoying they can be. If you're so inclined, go, read it, it's worthwhile.
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Depending on the person, I'd probably say something different (i.e. if it's a close friend vs. passing acquaintance).
However, I'd probably now say something along the lines of, "I imagine that's pretty rough on your family right now. How is everyone holding up?" That works better in person, but could be adapted for posting relatively easily. I think I usually take out the question and just comment on what a rough/stressful time I imagine it would be.
...and yes, this is the type of response I actually learned in class to use when counseling. It works and gets people talking (I've used similar lines in sessions).
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Works with positive things, too!
"You won award X? I bet that felt great! I'm sure you worked hard. Tell me more about what it was like to win; I'd love to hear about it."
And so on...
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I used to get annoyed when leaving someone's place and they say "Drive safe". I would think to myself "What am I going to forget how drive and crash?". Now I think more positively about that comment. I know they are my friend and that they do not want anything bad to happen to me.
I am now of the thought that the majority of people do want to say the right thing even if their execution might not be right.
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I agree that it's almost always people trying to say the right thing.
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