http://thinksimplenow.com/happiness/the-power-of-language/ I stumbled across a really excellent and thought-provoking article. I think anyone who's interested in why we do what we do should read this. That is, pretty much everyone. Just my opinion ^_^
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I second the recommendation for this article!
My only big complaint is that I'm finding it difficult to find the author and his/her qualification for making these assumptions. I've read studies that back up this kind of evaluation, but as always, I question the source.
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This is clearly written by someone who has never worked customer service.
I also got a definite "positive thinking" mumbo-jumbo vibe as I got near the end.
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I know you're as damaged by that background as I am... that's why I was a bit surprised you didn't react similarly. It's one thing if someone's upset with you, but if you make a mistake (which I do a lot) you have to suck up, or you'll be out of a job soon enough. Especially in today's economy.
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