(no subject)
I've just had a bit of a hell of a day.
I was already going to have my work cut out for me with a massive delivery coming in the morning, but that would give me the whole day to get through it all, which isn't a problem.
First thing that happened was a woman came in, took two things out of a bag, and started talking in whatever language she speaks. Then she laughed sheepishly when she realised what she was saying, apologised, and said she'd like to return the two items because 'my daughter doesn't like them.'
'Okay,' I said, 'did she use them?'
'Yes, but she doesn't like them.'
'Oh. Well, I'm sorry but I can't really refund you unless they haven't been used or if they're faulty.'
'What?!'
'Well... I would have to reduce the price of it if it's been used.'
Anyway, one of them had clearly barely been used so I gave her the £1 for that. (the other you can't see into so there's no way of telling the usage)
*points frantically to the price sticker* 'It's £1.29!'
'Yes, but it's two for £2, so you would have only paid £2 altogether.'
'But it's £1.29 each, I paid £2.60!'
'Well I doubt that, it's two for £2.' She didn't have a receipt to prove otherwise and I only have two staff, both of which I trust with things like that, so I wasn't going to give in here.
'Oh... okay.'
Anyway, she walked off and picked something up and asked if she could change it for the other item rather than get a refund. I couldn't really be bothered to argue any more, so I said she could do that. Ugh!
So then the delivery arrives, a whole two bloody pallets of it, which means one has to go out the front and one round the side. Bit annoying as I can't really work on the one round the side when I'm on my own but I was planning to call Ash in anyway.
So I start working on pallet number one, and there's two extra boxes of something, and twelve extra of this, and something I didn't even order. I soon cottoned on that this wasn't even our fucking order. So I phoned the supplier and told them we'd just had two pallets delivered but it wasn't for us, and he was like, 'what? you weren't even supposed to have two, you're down for one.' I said I did think it was funny when we had two pallets booked in because I didn't do a big order. Anyway, we soon discovered that the pallet round the side WAS in fact our one.
Except that I couldn't work on it because I was on my own. So I said the other one NEEDS to be collected today as we physically don't have room for everything from both the pallets, and the supplier said he had no idea whether the delivery people would be able to collect it today or not. UGH. So I was pulling my hair out for hours.
Anyway, while I'm waiting for him to call me back to update me with what's going on, someone rings and enquires about buying fifty boxes, asks for measurements, whether we deliver, etc. I was literally juggling the phone, a tape measure and anything other customers were buying, talk about multi-tasking. Meanwhile, still pulling my hair out over the delivery issue. Anyway, that gets sorted, and we're going to make a nice sale out of that so yay, etc!
Then in comes a guy, really shifty-looking, I knew straight away that something was going to happen with him. He asks for a lighter, I ask him what he'd like - disposable, refillable, etc. He asks for prices, not even looking at me once. Eventually, he decided to have a clipper, and hands me a £20 note. I KNEW he was about to do the whole change thing. So I gave him his change (£19.21 and yes, I did check the £20!) and immediately:
'While I'm at it, can I change some of these notes?' Oh here we go, I thought. I probably should have said no, but literally all he did was hand me a fiver along with the other fiver from the £15 I gave him, and asked for a tenner. So I did that, then shut the till. Then he handed me a tenner, a fiver and a bunch of pound coins, and asked for his twenty back. By this time, I was a little confused and I was pretty wise to what was going on, and he was being REALLY rude to me. He still hadn't looked at me even once, and was waving this tenner in my face. So I was just like, 'look, can you stop pushing it in my face? You're just really confusing me.'
Him: 'How is it confusing? There's a tenner, a fiver, and what are those coins? It adds up to a fiver.'
Me: 'Yes, I know, but I'm trying to work out where the money's come from and if I ACTUALLY owe you that.'
Him: 'Why? Do you think I'm trying to nick a tenner off you? I just want my bloody twenty.'
Me: 'Right, but the whole changing money around is a well-known scam, so I just want to be sure.'
Him: 'Look, I just want my twenty.'
I kept trying to work it out, and I'm pretty sure he didn't actually get any money out of it, or if he did, it was only a couple of quid. Either way, it was VERY dodgy, and why would he get so uppity about it all? In the end, I gave him the twenty and he walked out muttering about how that was so bloody difficult blah blah. Well maybe you shouldn't be so fucking rude! Anyway, the whole thing pissed me off and upset me, I even wrote out the whole transaction and I'm still pretty convinced that he didn't even manage to scam me, but I don't get why he would go through all that when it's not a scam? Unless he's just retarded and THOUGHT he was scamming me but didn't execute it right, lol.
Anyway, after all this, the courier turned up again and took the wrong pallet away and brought the correct one round to the front for me, at like 4pm. So now I didn't have the whole day to sort it all out, fantastic. I had literally just started unpacking it when a guy comes in asking for disposable gloves (which are on the delivery and I told him last time he came in for them that they would be in this week).
Being me, I offered to quickly have a rummage through the boxes in case they happened to be near the top. Of course they weren't, so he said, 'would it help if I came back in half an hour? I need to go to Tesco anyway.' 'That would be brilliant, I'll try and find them by then, thanks!'
I spent the next ten minutes dismantling the ENTIRE delivery, because I'm an idiot who's FAR too nice, and discovered they would be in one of three massive boxes full of other boxes. So I went through two of them, no luck. Finally, after breaking my back in half, I got to the third mega-box, and started having a rummage. By this point, I was SO frustrated. And I'm not even exaggerating here, it was THE LAST POSSIBLE BOX I CAME TO. OUT OF LIKE A HUNDRED. WHAT THE FUCK, LIFE?!
Thankfully, when he came back, he bought ten of them, so at least it's not like I did all that just for a quid. A few minutes after that, a kid came into the shop. I immediately said, 'so, are you going to pay for that silly string you stole the other day?'
'What silly string?! I haven't taken any?'
'Well, it's funny that there was one left in the box, you were the only person to come in after that, and suddenly the box was empty.'
'What? But I didn't take it! I swear!'
'You were the only one in the shop between there being one and then none!'
'I'm not like that though, honest. I didn't take it.'
By this time, he was getting really upset and I almost felt sorry for him lol, I honestly thought he was going to cry! I never did get him to admit it but he bought like £4 worth of stuff before he left, and I think even though he didn't own up, it scared the shit out of him and hopefully put him off doing it again. I probably should have banned him, but to be honest, I'm really not good at being confrontational. In fact, I'm pretty proud of myself for being at all confrontational twice in the same day.
Anyway, then there was still the delivery to deal with, so Ash came down at 5.30pm to help me with it. We didn't finish until EIGHT FUCKING PM (although that included a break to get cheesy chips!).
So I basically just worked an eleven hour day without a proper break and with so much added bullshit, it was unreal. And even when I got home, oh no, it wasn't over then. I had to make two phone calls to customers about various things. So finally, at about 9pm, my day was over. I'm buzzing. It's midnight, I have to be back at the shop at 9am... and honestly? I really cannot be arsed.