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[trop_vaniteuse]

Just When I Thought I Didn't Hate My Job, or The Customer is Always RightI had the most trying day, ever, yesterday. I am not saying I'm not grateful to have a job; I am up for a pretty sweet raise soon. I think, though, that what happened yesterday was the universe sending me a huge message, telling me this is not what I need to be spending the

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[trop_vaniteuse]

The thing is we're this accommodating to polite customers, as well. A polite lady pleading the same case might even get more free stuff (customer #4's case was unusal, most free stuff is nothing of any retail value) if we aren't trying to rush her and her hissy fit out of the store.

It may be good reasoning, but it's most definitely not the best.

[_lethe_]

Personally I've always become very unaccommodating to rude customers, whereas normally I'd be very customer-friendly. Bad behaviour should not be rewarded in my view (although sometimes the higher-ups would give in).

*HUGS*

Also, happy birthday! Hope the rest of your life is going well. *smooches*

[trop_vaniteuse]

Thanks! :)

Everything's going well, I just get overwhelmed and perplexed by how negative people are sometimes. I mean, I'm pretty "negative" in that I'm pessimistic, but nothing really puts me that far over the edge to lash out at strangers who have nothing to do with what's going on.

My tone gets shorter and more defensive when I have unreasonable customers, but I really don't take it personally and it doesn't really effect my customer service. I let people do and say what they want to me, the negativity gets to be a lot to handle at times, but I know whatever they are upset about is always far beyond my control. I don't think people understand how incredibly low on the ladder I am. ;)

And you're right about the higher-ups. They stop at nothing to keep the customer satisfied.