Customer service my ass....
Posted to get some thought and ideas from friends...
For those that dont know I am a huge fishing enthusiast. Back on April the 18th I went down south to a little town to go to a fly fishing expo. I picked a hotel I have stayed at before and absolutly loved. Well, it seems things have really changed.
I checked in Friday night into a room that the lights did not work. So I planned on just calling down and getting them to bring some light bulbs. So I opened the wondow and started to unpack, opened up the fridge/freezer and what did I find, Ants. Yes, in the non working fridge/freezer. I called up and immediatly got a new room. (Before I forget rooms numbers this was 158).
So the folks set me up a new room (114). A dingy but dealable room as Im wasnt even gonna be spending much time in it. The first thing I noticed was the door. It looks like at some point and time someone had kicked it in and tryed to repair it with screws. (yes the man was smart he took pics)
The other things what were wrong where:
-A large hole in the celing next to a light fixture in the bathroom
-The bathroom was dingy looking
-The fridge smelled funky
-The TV screen was messed up (the corners were all green tinted
-The wireless net access only worked for maybe 1 hour
I wasnt too picky about this stuff cause I thought, well hell I will only be here at night sleeping as I will be out during the days. Ladies and Gents, not even sleep is safe.
Yes folks, thats where the headboard came off the wall and landed onto my head in the middle of the night. (give folks a chance to catch their breath from laughing) Yea its funny now but when that happened I was pissed. So next morning I get up and check my ass outta there. On Sunday morning at like 7am. I was gonna stay till Monday. I report the incident to the lady at the front desk and she just dident seem too concerned.
I got home and went online and filed a complain through the website. I expressed that I would like to talk with someone as I could only put so much detail in 500 words or less text entry box.
I recieved a email stating they got my complaint and would be getting back to me shortly.
I waited and finally recieved two letters the same day. One from the company stating that they had recieved my complaint and to give them a call if I need any more assistance. The letter I got from the hotel was:
Yup standard form letter and not a word from anyone from the hotel.
I finally got fed up and have been trying to contact the manager the past few days. I finally get ahold of him tonight. Oh what a lovely conversation we had. I found out that I do not know how to work a light fixture, and that I do not know what I am talking about. I also learned that I did not complain about the head board the next morning. Hello yes I did, and your check out person really wasent concerned either. I even brung up the other complaints at this time cause I am irked. After about 30 minutes of this I hang up on him and call the 800 number for the Corporate office and talk with them.
They have a system where they file a complaint and talk with the owners of that certian hotel.
I may seem to be getting picky but I really am ticked, so Im reporting everything that was wrong. So what do people think I should do? Leave it where it is and see if they do anything about it? Put a hold payment on the Credit card?
Comments and Querys allways welcome!
For those that dont know I am a huge fishing enthusiast. Back on April the 18th I went down south to a little town to go to a fly fishing expo. I picked a hotel I have stayed at before and absolutly loved. Well, it seems things have really changed.
I checked in Friday night into a room that the lights did not work. So I planned on just calling down and getting them to bring some light bulbs. So I opened the wondow and started to unpack, opened up the fridge/freezer and what did I find, Ants. Yes, in the non working fridge/freezer. I called up and immediatly got a new room. (Before I forget rooms numbers this was 158).
So the folks set me up a new room (114). A dingy but dealable room as Im wasnt even gonna be spending much time in it. The first thing I noticed was the door. It looks like at some point and time someone had kicked it in and tryed to repair it with screws. (yes the man was smart he took pics)
The other things what were wrong where:
-A large hole in the celing next to a light fixture in the bathroom
-The bathroom was dingy looking
-The fridge smelled funky
-The TV screen was messed up (the corners were all green tinted
-The wireless net access only worked for maybe 1 hour
I wasnt too picky about this stuff cause I thought, well hell I will only be here at night sleeping as I will be out during the days. Ladies and Gents, not even sleep is safe.
Yes folks, thats where the headboard came off the wall and landed onto my head in the middle of the night. (give folks a chance to catch their breath from laughing) Yea its funny now but when that happened I was pissed. So next morning I get up and check my ass outta there. On Sunday morning at like 7am. I was gonna stay till Monday. I report the incident to the lady at the front desk and she just dident seem too concerned.
I got home and went online and filed a complain through the website. I expressed that I would like to talk with someone as I could only put so much detail in 500 words or less text entry box.
I recieved a email stating they got my complaint and would be getting back to me shortly.
I waited and finally recieved two letters the same day. One from the company stating that they had recieved my complaint and to give them a call if I need any more assistance. The letter I got from the hotel was:
Yup standard form letter and not a word from anyone from the hotel.
I finally got fed up and have been trying to contact the manager the past few days. I finally get ahold of him tonight. Oh what a lovely conversation we had. I found out that I do not know how to work a light fixture, and that I do not know what I am talking about. I also learned that I did not complain about the head board the next morning. Hello yes I did, and your check out person really wasent concerned either. I even brung up the other complaints at this time cause I am irked. After about 30 minutes of this I hang up on him and call the 800 number for the Corporate office and talk with them.
They have a system where they file a complaint and talk with the owners of that certian hotel.
I may seem to be getting picky but I really am ticked, so Im reporting everything that was wrong. So what do people think I should do? Leave it where it is and see if they do anything about it? Put a hold payment on the Credit card?
Comments and Querys allways welcome!