Comments | twfarlan: How to handle sales critters

twfarlan

How to handle sales critters

Sep 25, 2009 20:51

Hey, support techs! Tired of lying sales jerks who promise the Moon to customers, knowing that there are no consequences and that you'll be the one to catch Hell when the impossible promises can't be kept? I have a potential solution to that ( Read more... )

sales

Comments 1

(The comment has been removed)

twfarlan September 26 2009, 02:29:13 UTC

See, that doesn't get the job done. You're presuming that the sales crew et al are rational, reasonable, and have the same goal that you have. They do not share your goal of efficient, timely delivery in a reasonable amount of time. They get money and suffer no consequences if you fail to meet a deadline whether that deadline was reasonable or not. If the customer gets upset, they blame you, or traffic, or the warehouse, and so long as their commission doesn't go away, it doesn't matter to them if the customer is upset.

Without consequences, there is no control.