Comments | unwritten_words: Technical Support, Gotta love 'em.... 'cause you can't reach through the computer and strangle them

unwritten_words

Technical Support, Gotta love 'em.... 'cause you can't reach through the computer and strangle them

Jul 19, 2006 20:33

Names changed to protect the guilty ( Read more... )

Comments 5

scrubschick July 20 2006, 13:54:34 UTC

WTF was he smoking? Poor you! Was he even listening?

unwritten_words July 20 2006, 16:43:31 UTC

I don't know, but sheesh, I wished he'd shared. 0.o

saruby July 20 2006, 18:22:40 UTC

Not that it helps any, but he was probably in India or China and only has marginal English ability. I think they give them stock phrases and answers and they have trouble when you don't follow the script.

scaperred July 21 2006, 01:05:10 UTC

I think they have stock answers on a pull-down menu.

The last time I had to contact an UnHelp Desk, I ended up demanding a phone number--not that that improved things much. Then the guy was apparently READING the stock phrases/script.

Glad you made Norton behave at last!

kk1raven July 21 2006, 15:50:07 UTC

Symantec doesn't seem to train its tech people any better than a lot of other companies. Combine lack of knowledge with lack of English language skills and the results aren't pretty.

NAV is a program that doesn't like to uninstall in general. Even when it appears to uninstall, there are often a lot of pieces left behind.