Firefox and AKO

[desert_vixen]

 Is anyone else having issues with their AKO webmail not working with Firefox?  It keeps telling me my session is timed out, and won't let me login at all.  It'll let me log in with IE but not actually READ any messages.

Since I'm traveling, this is really annoying.

DV

Comments

[komikbookgeek]

Just trouble shooting:
Are you using IE or IE tab in Firefox?
Have you cleared your cache and cookies in both Firefox and IE?

A couple of tips

[zutroy]

At home, I can't directly login to Webmail, but I can login to AKO and get to Webmail from there.

One of my coworkers couldn't login today, and the Help Desk informed him that AKO has issues with bookmarks and certain cookies. If you have AKO or Webmail bookmarked, delete the bookmark and try again.

Are you logging in with a CAC or username/password? The first round of "Knowledge Based Authentication" went into effect 30 October, and that's bound to cause some headaches.

If all else fails, call the AKO Help Desk at DSN: 312-654-4357 or Commercial: 1+703-704-4357