Comments | vecturist: This is ridiculous!!

vecturist

This is ridiculous!!

Mar 27, 2009 15:40

I just found out my re-fi will not close until April 30th. WTF?! I was originally promised Feb 27th, informed on the 24th that the loan to value ratio was off by a fraction - $112 to be precise. Finally told me in March that I should pay down the principal - which took lots of screwing around with my current lender, then told the re-fi would not ( Read more... )

Comments 10

kristen999 March 27 2009, 23:13:02 UTC

That sounds awful. What a bureaucratic nightmare. With all the crazinesses that's going on sadly I'm not surprised by all the hassles. So, do you have to make a double payment?

Wish you luck with the insanity.

vecturist March 28 2009, 01:30:14 UTC

Thanks. I have wasted so much time on the phone, getting told the wrong thing or being led along. Apparently they only fund loans on the last day of the month - which is usually the busiest day for financial transactions. They need all documents by around the 13th of the month.

I'll have to make one more payment to my current lender, but I won't have to make a payment with my new lender until June. My new lender has promised to refund the difference between the payoff amount and the actual amount of the loan within a week of the loan closing, but that still doesn't make up for the two extra months of higher interest (about $250).

mercury973 March 27 2009, 23:33:18 UTC

Bangs head against wall with you. What is with these people?

vecturist March 28 2009, 01:32:10 UTC

I really don't know - and this is a large, reputable lender (WF). Apparently they only process loans on the last day of the month - which is the busiest. I feel like billing them for the extra two months of higher interest (about $250) and cell phone overages.

pavaneofstars March 28 2009, 00:25:14 UTC

Oh, man, those idiots! That really sucks.

vecturist March 28 2009, 01:48:49 UTC

It does - I started this in Jan! Apparently they only fund loans on the last day of the month. If the paperwork is in by mid-month they can finalize it this month. Still, I feel like they owe me for the cell phone overages from the time spent on the phone and two extra months of higher interest (about $250 - con money! house money!). We'll see where my complaint goes.

squonk79 March 29 2009, 14:30:46 UTC

Geez, sometimes you just want to be able to reach down the phone and throttle these people!

I really hope the customer service complaint can get things moving along - you definately deserve more than a apology!

vecturist March 29 2009, 15:54:34 UTC

Thanks - to add insult to injury, I got yelled at for being upset - seriously. The loan should fund at the end of this month, provided they get a payoff amount in time, but I'm really hoping for an apology and a good faith gesture from the lender - it's cost me an extra $260 for two months at a higher interest rate not to mention the time and money I've lost being on the phone, but I hate to think what would have happened had not been so persistent.

squonk79 March 29 2009, 20:40:11 UTC

You got yelled at?! Holy...

It might be worth taking your complaint higher up. They even reckon writing to the head of the organistion can work wonders, cos they'd be very interested to know how a client is being treated.

vecturist March 30 2009, 04:33:23 UTC

Yep - I got scolded like a 7yo - "Do not take that tone with me." Seriously - I didn't even raise my voice.

I've made complaints by phone and email. I will write formal letters when this is all over next month.