Know anyone who works on Gmail? I need help…

[vylar_kaftan]

Originally published at Vylar Kaftan. You can comment here or there.

Hey folks. I’m having a technical problem and I need a hand.

Shannon switched my email service (vylarkaftan.net) to go through gmail. Ever since then, I’ve been getting sporadic bounces, but only from gmail addresses. Everyone else can email me fine. Shannon says it’s a server

Comments

[bovil]

Well, that's just odd.

I'm assuming you're using the free Google Apps service. There isn't a direct tech support option there.

If you pay $50/user/year for the "Google Apps for Business" service, you will get email (web, actually) and telephone ticketing to Google support. It's another pair of sections in the support section of the admin dashboard. I administer sjsu.edu and westercon66.org's Google Apps (Education and non-profit, respectively, it's the business service but free to eligible institutions) and use the ticketing service with great success.

We're using the free Google Apps for bovil.com and twistedimage.com, and are mostly happy with it, but I've considered upgrading to the business solution myself. It might be worth $100/year (we have 2 accounts) to get rid of the ads.

[vylar_kaftan]

Thanks for the tip. Shannon says, "I'm balking at the $50 just to get one question answered, but it might be our only route."

[stopword]

Is the service worth $50? Could you do it cheaper elsewhere? Ob"If You're Not The Customer You're The Product." They don't have a ton of motivation to look into your issue otherwise, sadly.

[vylar_kaftan]

I don't know. Shannon will see this post and consider if there are other options. There are good reasons to use gmail interface, but it's frustrating if this one thing won't work.

[eub]

Grade-A capture of the problem in Shannon's post, as expected.

Want to ask your friend who filed that bug to send me (in Google internal email) a link to it so I can maybe twiddle who it's assigned to?

[vylar_kaftan]

I will, thank you!