i share your pain concerning customers. i once had an hour long 'conversation' , it wasn't an arguement because i managed not to raise my voice. the subject - did her shopping add up to £1.44 or £1.09. in the end i had to SHOW her round the store pointing out each individual item and its price and showing her the math on a calculator. she still left grumbling. At least all the other people in the shop looked really sympathetic...
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