Interesting
The problem solved itself. Friday on the way home, Mom threw it out there about firing Shirley. She wanted my opinion. This morning Shirley came in and put in her two weeks notice and said if I wanted her to work the two weeks she would. I told her I didn't see a reason for her to.
I wasn't nasty, just that I knew she had other things to do, she'd already told them to me. I also told her we'd continue to see her and her husband for free. Her reason for quitting: She felt that she wasn't doing an adequate job for us, that mom in particular needed someone more experienced. After what happened Friday, yeah. I couldn't argue with her at all.
Shirley walked into the lab and asked if we had any lidocaine or emla cream. I pointed to the cabinet and said it would be in there. She rumaged around and pulled out a box and asked if that was the lidocaine cream. I asked her what the box said. She responded "Lidocaine" and I said "Yup, that's it then." This was in front of three patients in the waiting room. She went back into the exam room and came back out a moment later with "The box is empty. Do we have anything else?" At that point I got up and went into the lab. I looked into the very same cabinet she'd been in and flipped open a crystal clear box and pulled out an emla cream tube. It was sitting right there, in plain view. I handed it to her without a word and walked back to my desk. Sheesh. Simple, but sweet. Any more days like that and I'd go insane. So yeah, two more weeks of that? No way. Not to mention she might change her mind.
So, today I did it all. Vital signs, patient info (what they were to be seen for and symptoms etc) as well as front office and all the little things Shirley did manage to do. No big. I did it before she came, except back then we didn't have 800 patients, only 400. Interestingly enough, things went very smooth today. I didn't have much stress, I got quite a bit done though I still have more waiting on me tomorrow. Just means I have to get in a little earlier every morning to get the paperwork done that's waiting for me on my desk and clean the office. But yeah, things were less stressful. Odd.
I wasn't nasty, just that I knew she had other things to do, she'd already told them to me. I also told her we'd continue to see her and her husband for free. Her reason for quitting: She felt that she wasn't doing an adequate job for us, that mom in particular needed someone more experienced. After what happened Friday, yeah. I couldn't argue with her at all.
Shirley walked into the lab and asked if we had any lidocaine or emla cream. I pointed to the cabinet and said it would be in there. She rumaged around and pulled out a box and asked if that was the lidocaine cream. I asked her what the box said. She responded "Lidocaine" and I said "Yup, that's it then." This was in front of three patients in the waiting room. She went back into the exam room and came back out a moment later with "The box is empty. Do we have anything else?" At that point I got up and went into the lab. I looked into the very same cabinet she'd been in and flipped open a crystal clear box and pulled out an emla cream tube. It was sitting right there, in plain view. I handed it to her without a word and walked back to my desk. Sheesh. Simple, but sweet. Any more days like that and I'd go insane. So yeah, two more weeks of that? No way. Not to mention she might change her mind.
So, today I did it all. Vital signs, patient info (what they were to be seen for and symptoms etc) as well as front office and all the little things Shirley did manage to do. No big. I did it before she came, except back then we didn't have 800 patients, only 400. Interestingly enough, things went very smooth today. I didn't have much stress, I got quite a bit done though I still have more waiting on me tomorrow. Just means I have to get in a little earlier every morning to get the paperwork done that's waiting for me on my desk and clean the office. But yeah, things were less stressful. Odd.