Comments | woodardp: I am furious

woodardp

I am furious

Jan 27, 2007 08:19

I hereby encourage all my LJ friends, Do not under any circumstances deal with Sears Appliances for any major appliance. The service at the store was great. Their after sales support has been putrid ( Read more... )

Comments 14

nobodyhere January 27 2007, 13:32:57 UTC

If you decide to cancel, we've had good experiences with K-W St. Clair Appliances.

woodardp January 28 2007, 01:35:59 UTC

Thanks. Looks like we've got this one settled, but I'll remember the recommendation for the next appliance.

cielf January 27 2007, 17:27:22 UTC

HH points out that we've had good luck with 2 different Maytag dealerships.

woodardp January 28 2007, 01:36:14 UTC

Will keep that in mind.

aherne January 27 2007, 21:01:46 UTC

Maybe it depends on the Sears store. They've always been really great in Owen Sound, whenever anyone in my family's gotten appliances.

What a pain, though! Glad it's (sort of) sorted out now.

woodardp January 28 2007, 01:37:07 UTC

Yeah. Like I said, the local store was really good, it's just the yahoos at corporate that are a waste of carbon.

black5sugars January 28 2007, 02:12:12 UTC

It's not the Sears store, its the customer service center (wherever it may be). They often have these kinds of problems.

Write to sears, mail it registered mail (signature required) and cc the Ministry of Consumer and Business Services, 10 Yonge St, Toronto, ON at the bottom. You will receive some proper attention.

the_nita January 28 2007, 02:56:33 UTC

Danke for the address, hon.

Thread 6

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the_nita January 28 2007, 02:56:20 UTC

Yup - that's why you bother sending letters in. Sales & Marketing departments that *get* it know that someone sending them a letter is worth it's weight in gold - they're actually getting a chance to do something about it, as opposed to just watching a customer (and all the purchases they might make in the future) walk away without a chance to do squat about it.

fairly_accurate January 28 2007, 06:19:26 UTC

The measure of a business can be found more in how they handle things when something goes wrong, than in things going right.

A hotel I was staying at for a conference years ago had managed to overbook itself (something about a group of people that decided to stay an extra night - apparently in that locale, you're not allowed to say "you have to leave"). When I showed up, they provided a taxi to a nearby hotel, paid for that night at the other hotel, gave me a number to call for a taxi back in the morning, and when I got to my room there was a fruit basket, and bottle of wine, and a latter from the hotel manager saying how sorry he was. They did OK :-)

woodardp January 28 2007, 12:31:16 UTC

Yup, I'd say. Of course the hotel industry is so dependent on repeat business. But that is good service.

Had the woman (Catharine) at Corporate customer service been at all helpful, I wouldn't be this angry. But she wasn't, and now I am.

utsi January 28 2007, 11:02:58 UTC

sorry to hear abuot the hassle. not needed. especially when you aren't feeling up to snuff