Tipping Etiquette

[wotw]

I have a very expensive couch, about a year old, on which some decorative stitching has come undone

Comments

[vvalkyri]

I think it would be nice of you to try. Beyond that I have no idea how much. These things are very confusing to me.

[veek]

Yes, not least because it's holiday season and either they're extra busy, or they're not busy enough.

If you want to be really classy about it, get him a holiday gift card to your store of choice.

[reedrover]

I think tipping would be a good thing to do.

If the repair guy does a really good job, I'd recommend calling the company/manager to say "I am providing feedback regarding your customer-site customer service. Pete was prompt, courteous, and did a good job on the stitching that I requested." Having official, direct, positive feedback on an employee is extremely valuable to a manager, and reasonably valuable to the employee, too.

[drwex]

It's interesting because I've never considered doing this sort of thing. I do try to provide positive feedback up the management chain whenever possible, though.

[awfief]

I would have a tip ready and ask how the best way to thank him is - a good yelp review for the company with his name in it? a tweet? LinkedIn? Public kudos is like gold to companies these days. Money is nice for him personally, and I think you should thank him with a traditional tip (maybe $10 or 20? because theoretically he does get a [good] salary), but also a way to say THIS GUY RIGHT HERE was great, to his boss.