RACIAL SLUR MADE BY H&M EMPLOYEE WORKING AT CHGO MICH.AVE LOCATION
---------- Forwarded message ----------
From: frannie
Date: Sep 14, 2007 7:38 PM
Hi Everyone,
Today wrote the following complaint letter to the Better Business Bureau and H&M Corp. Office. I will be contacting the local news and periodicals regarding this. I am asking you to kindly forward this information to everyone you know. I want as many people as I can reach out there to read this. I believe this is very important for you to know. If you can give me any other advice I truly appreciate it. I am still in shock and disappointed.
Thank you for your time,
Frannie
On 9/13/07 @12pm, I went to H&M on Mich. Ave. While looking at clothes, a male employee named Joseph H.; visual merchandiser, who was standing close to me, raised up his right hand and said, "Mail order bride in the house," and ran over to another female employee and they both started laughing. I looked around myself and the only other person standing next to me was a male security guard. I approached the two employees and asked them to try on clothes that I had desired to purchase. Joseph H. rudely pointed to the fitting rooms at the end of the room and said, "Can you read that sign, it says fitting room." As I walked away, Joseph said "ching, ching, chong." I went into the fitting room and told one of the sales associates what happened and asked him to help me by calling the manager. Tom the Dept. Manager came down. I reviewed everything with him and told him how upset I was. Tom stated, "we will discuss this with him later today, I am sorry this happened." He did not ask for any other info. I asked Tom for his name and number. He told me to, "call back next week to follow up because I am leaving for OOT tomorrow." I left and came back @130pm to speak to the manager again because I wanted to get Joseph's name. Joseph was still working on the floor. I spoke to another manager named Greg because Tom was not available and told Greg that I am writing a complaint regarding the situation. Greg gave me the address of the store and told me that he did not have any formal paperwork I could write on "because Joseph would get a verbal warning first, and if it happens again, then it would be written down." He gave me Joseph's name and told me to address the letter to the General Manager. I told him that this is unfortunate because there will be many other Asian women walking in the store today and Joseph H. is in appropriately making derogatory comments. Greg apologized and said there was nothing else he could do.
I do not believe Joseph H. should continue to be employed at H&M, I want this complaint in his employee record, and he owes me an apology.
==========
Thank you so much for all the support you have given to me over the past few days. I felt very helpless and upset when this all happened, but I am feeling better that you are supporting me. Could you PLEASE write a letter to the Corporate Office in NY as well as the General Manager from the Mich. Ave. location for me? I truly, truly appreciate it if you can take a few minutes to do so. Here is the information:
1. Corporate Office Manager
H&M Hennes & Mauritz
LP
47 West 34th Street, 3rd Floor
New York, NY 10001
tel:1(212)564-9922
**You can contact this corporate office via email if you go to website: www.hm.com click contact and go under "corporate responsibilty"**
2. General Manager
840 North Michigan Avenue
Chicago, IL 60611
tel:1(312)640-0060
Please continue to pass this along to as many people as you can. I want H&M to know that this is unnacceptable.
Thank you again, Frannie