Comments | zastrazzi: Metropolitan Grill - Quality: a problem, and a solution

zastrazzi

Metropolitan Grill - Quality: a problem, and a solution

Nov 22, 2009 02:34

It's one thing to bitch about a problem, but I find it a lot more useful and rewarding if you can provide a solution to go with it. Below is an email I wrote to the Executive Chef, Andrew Gass, of the Metropolitan Grill on Stephen Avenue.

Hello Andrew,

I was a guest at the Metropolitan Grill on Stephen Avenue this evening, coming in for a quick ( Read more... )

stephen avenue, restaurant, calgary, metropolitan grill, coffee, quality

Comments 10

pixelfish November 22 2009, 18:15:36 UTC

You can also leave a comment in Yelp--restaurants are starting to monitor their reviews there. (Are you a Yelper?)

zastrazzi November 22 2009, 18:27:15 UTC

Nope, not a Yelper. I'm an UrbanSpooner :)

zofia November 23 2009, 18:07:19 UTC

" The waitress should have realized that a patron actually asking how old the coffee was is a sure sign they're interested in it's quality. I'd have been willing to wait for a fresh pot."

The waitress earning minimum wage probably doesn't give a &^%* what you want, she wants to be anywhere else but there. Bringing it up in a letter to the management is a cheap shot at generally overworked and under appreciated service staff.

zastrazzi November 23 2009, 18:18:57 UTC

If the waitress doesn't give a shit, she shouldn't be waiting tables.

I'm not sure I see how the letter is a cheap shot though, since I in no way identified my waitress (there were a few working). And while on average wait staff are over worked and underappreciated, it was before the dinner rush and I tipped well. She made $7 on top of her hourly wage to bring me a hamburger, some bad coffee, and not swear at me. I could have gotten the same general experience at Denny's.

Anyone else want to tell me why I shouldn't have been unhappy about being served shitty coffee with an expensive meal?

zofia November 23 2009, 18:34:35 UTC

"If the waitress doesn't give a shit, she shouldn't be waiting tables."

Ah, yes, because nobody has ever had to work a shitty job to put themselves through school, debt, or to just get by in life. Spoken like a true Privileged White Dude™

You absolutely should be annoyed at being served bad coffee with an expensive meal, but that is a matter for management. Being disparaging toward the wait staff, mocking their intelligence (GOSH, how could she not see I wanted an orgasmic coffee experience at 6pm?), even if you don't name names, causes you come off in your letter as being extremely entitled.

Your letter was perfect barring that one act of pompousness.

zastrazzi November 23 2009, 19:09:45 UTC

"If the waitress doesn't give a shit, she shouldn't be waiting tables."

Ah, yes, because nobody has ever had to work a shitty job to put themselves through school, debt, or to just get by in life. Spoken like a true Privileged White Dude™

Right, cuz Privileged White Dude never had to do an honest days work at a hard/shitty job in his life.... wait, what? Zofia, I've *worked* at Denny's, and McDonalds, and as a general labourer on the side of an Alberta highway. I have worked some truly shitty jobs. The difference is that I didn't think that being stuck with a shitty job was any kind of excuse or reason to do a job badly ( ... )

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