So this lady calls and she's frantic about balancing her accounts, but I can't get much information out of her. Then I find out she's a remote user at a goddamn craft fair. So I'm like hell no I’m not helping her. (yes it’s a double negative on purpose. Isn’t everything? Isn’t nothing.) Ok so anyways, she must have called the wrong number.... yet
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The lady that called me last night was named Janice. She was some cranky old bitch in Brentwood, TN. She only works twice a week. The stupid hotel went to the stupid NA domain. She had a printer problem (printer jam, go figure) and one of our other analysts tried having her power cycle the printer and then reboot the workstation. Well, guess what. She can't log back into windows because she doesn't have a personal id/pw setup and does not know her manager's id/pw. Lovingly, this person basically told her to reboot this crap and call back if it was still a problem. Way to fix the call, dolt. Anyway, she calls and LUCKILY FOR ME I get her! The first thing she says to me is something like, "I have a printer problem with my printer saying paper jam. There IS NO JAM!!! I cannot log back into windows on that other computer, I am NOT calling my manager tonight, I am NOT rebooting another computer, and you WILL figure out how to fix this problem without me ( ... )
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