2011 was not a stellar year for customer service. (I still intend to make a post about that, going into more detail.) But here's an abbreviated list of my experience with companies this holiday season.
Nice:
See's Candies (the best)
Sephora
Amazon
Crate & Barrel
DSW
Hulu
U.S. Postal Service
Meh:
Pottery Barn
Godiva
Macy's
Naughty:
Continental Airlines
Enterprise
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