So for two months, Microsoft has been pestering me to review the tech support I recieved from them on a minor issue with the Zune I was lucky enough to get for free. Here was my response:
1. Stop farming out your low-level tech support to people with FAQ sheets. It is insulting to my intelligence and only makes a call with a complicated issue
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2. "imperpatuity" is not a word. You mean "in perpetuity"
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