Comments | angelovernh: Dear Crest Quality Control

angelovernh

Dear Crest Quality Control

Aug 11, 2003 21:43

My tube of toothpaste split. It's nearly full and pretty much unusable now due to this split. The seam separated up near the top and toothpaste squeezed out this hole, which is now about 2.5 inches long. For the record, it is Crest - Baking Soda and Peroxide Whitening with Tartar Protection - Fresh Mint. I'm debating writing to their quality ( Read more... )

Comments 8

wldrose August 11 2003, 18:50:53 UTC

just call the 800 # they will ask for some info like where and when you bought it and perhaps some info from the tube. THey will most likly send you a coupon for a replacement tube.

Ash

bikergeek August 11 2003, 18:53:55 UTC

used to be much more common when toothpaste tubes were made out of some sort of easily deformed metal. that was back in my childhood. now that they're made of plastic, I haven't seen that happen in years.

and yeah, if you call them and tell them about it they'll likely just send you a coupon for a free one or something.

wikkid_smaht August 11 2003, 20:03:07 UTC

i wish they were still made of metal. for no reason other than it was easier to squeeze out all the paste...

bikergeek August 11 2003, 20:37:37 UTC

step 1: change the toothpaste tubes to plastic.
step 2: watch the consumers throw away more toothpaste than they used to.
step 3: profit!

No Way! cinlynn32002 August 11 2003, 19:01:32 UTC

Wow I cant believe that you just posted that!! I had the same problem with Crest last week same kind too. Must be a bad batch.

angelovernh August 12 2003, 03:39:08 UTC

that's strange.. I agree, it must be the batch. hmm.. we should definitely report it.

jim_p August 11 2003, 22:08:10 UTC

When you consider how many millions of tubes of toothpaste are produced each year, a difference of .001" in the thickness of the tube wall can add up to a LOT of money in materials for the manufacturer. The goal for them is to make the tube wall as thin as possible, but not too thin. At the same time, the old bell-curve comes in and gets you; not all tubes are of uniform thickness, even within the same tube. A certain number of failing tubes is a cost of doing business. Do call their 800 number. They'll want to know the numbers stamped on the tube and whatnot so they can correlate your experience with other reported failures and see if there's a suspect lot. Trust me, they do want to know, even if their outsourced customer service doesn't seem to care very much. Reported experience is the only way they have of refining their manufacturing process.

angelovernh August 12 2003, 04:03:35 UTC

:nod: I assume they do want to know and may at least give me a coupon for a replacement tube. That would be good, because at this point I'm ready to give up on Crest and move to Colgate or something else. I've used Crest forever, though. I did send in the information and Lot number and we'll see if I get a response. I did this via the crest.com site.