It was seriously hard to believe it while it was happening.

[cabell]

The letter I just wrote to send to Bank of America Regional Headquarters:

To Whom It May Concern

Comments

[kres]

So this one makes me think of someone calling that Angela person to a meeting where they proceed to inform her about her unprofessional behavior and what it means for her continued employment, and she takes out a shotgun and kills everyone.

Obviously she was in need of validation. Oh well.

Follow up on this one here, please. I am curious to know what the bank does.

[rosepurr]

Me too.

[were_duck]

Wow, that is some truly awful customer service.

[hawkdancer]

holy shit

I'm glad you wrote them!

[rosepurr]

That's shameful.

This is the contact information for the Office of the Comptroller of the Currency's consumer complaint division. Given that this is a customer service issue rather than an issue of fraud or discrimination, I'm not sure whether you want to file a complaint through them, but I think everyone should have access to this info, and if you want to file through them, feel free.

http://www.occ.gov/customer.htm

[nemoren]

Don't use big banks; move your money. Speak to them in a way they understand.