Many warning signs have been popping up with alarming frequency since I've returned home from the comfort of the Air Force military family. The economy here is getting worse and worse and has shown no signs of getting better. Not now, not soon
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It's tense everywhere.
I also think that the Secret Shopper system is inherently flawed because there is no accountability from the shopper. Trying to maintain a high level of customer service, even in difficult times, is admirable. Completely discounting your staff is skewed. I am actually enjoying some of the power that the consumer has in this market with companies scrambling to get rid of their product to make their budgets. I would never, however, abuse staff with this power--only discounts. ;-) I think customers object mainly to prices when their wallets are already under such strain. Offer discounts--pretty hefty ones--and they might still
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Unfortunately I work Thursday night, so I cannot make it to Kev-Kev's. Another Thursday!
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