Not a Good Time, not a Good Future

[dalonzo9]

Many warning signs have been popping up with alarming frequency since I've returned home from the comfort of the Air Force military family. The economy here is getting worse and worse and has shown no signs of getting better. Not now, not soon

Comments

[somoney316]

Dommy, are you still pulling hours at Nick's gamestop

[dalonzo9]

Yep. I work about one or two nights a week. Maybe more, since I have no classes during the summer

[somoney316]

Dommy

[dalonzo9]

"Service the customer" means, to me, to make available and sell the product the customer wants. It means to service a specific want/need, not to service an ego. The "above and beyond the call of duty" philosophy is far too flawed to be taken seriously. When there is no bar, you end up with a runaway effect. That is when "the customer is always right," when, in fact, it is quite the contrary

[holtzapplepie]

I found the meeting amusing. Nobody gives a shit if they get smiled at while buying tickets. Nobody refuses to come back because the lobby person didn't say "WELCOME!!!!" They don't come back because they realized they paid 17 bucks for entry into a dirty museum with out of date and/or broken exhibits. I've had numerous people I've met tell me this, no one has mentioned anything about the staff. Because nobody cares!

And as I've complained many times before this over emphasis on kissing customers' asses gives bad customer service to everybody. I don't want to wait longer in lines because of idiots, I don't want to deal with burned out salespeople or a bunch of incompentent newly hired staff due to high turnover rates. And surveys piss me off. And stop telling them to say "HO HOW CAN I HELP YOU TODAY!?" when I walk into a store. I know there most be others like me who buy less when approached by staff, because they are so far up my ass I decide to go where they allow me some peace.

[dalonzo9]

Yep. I like how I brought that up and was pretty much shot down with lies. Was it me or was my criticism completely avoided?

[holtzapplepie]

Oh, they just avoided that. They know in their hearts of hearts its bullshit, but they also know that their jobs are on the line. I think a lot of people are overlooking the fact, that the top 2, are getting shit from higher ups. Heaven forbid, the president or one the upper people take a salary drop to improve the the museum. Instead it's so much easier to blame our department, and to keep cutting our budget. I honestly think that if they just gave our department the money and staff we needed, we would be fine. A and W, I think, want to be fair and don't want to pull the bullshit they are but don't have a choice.

[dalonzo9]

Then A and W need to step up and be better managers by challenging the people above them who have even less a clue.

[holtzapplepie]

PS...I am the the type of person who falls for those mystery shoppers ads. But I've never found any legit ones, instead I just end up getting my e-mail spammed. Frankly, I just want to get free stuff, and would give everyone perfect marks unless they really sucked. And my definition of suck is being intentionally rude or making it super difficult to buy my shit (like no one at the cash register for over 10 minutes).

[dalonzo9]

Pffft, everbody gets an 'A' with me!

[holtzapplepie]

See, I think I expect just a bit better than you. I figure that when I buy something, I am not only paying for the product but also a markup that pays for the staff. I don't need my ass kissed, but I do expect that since I have made the decision to go to a particular location and give them my money, I should have an easy time doing so. There have been times in small stores where no one was at a register and I had to wait and wait to give them my business. There have been times when I have needed help finding something and no one could be found. The worst case was in a Best Buy when I noticed that my being girl meant that I could be ignored because only men buy tech shit. See, that will get you an F if I had mystery shopper power. And I wish I had mystery shopper power when asking a Victoria's Secret salesgirl about bra's after saying I didn't want padding, she looked me up and down and said I needed padding. Bitch would have got an F

[dalonzo9]

"All I ask is that customer service people make it easy for me to give them my money!"

Exactly! That is what the standard should be. Make it so I can easily get what I want. I care not about smiles or extras; if I want anything more I'll make an inquiry.