Comments | donkey_hokey: 4 strikes.. and they're out.

donkey_hokey

4 strikes.. and they're out.

Jul 17, 2007 16:59

Strike 1 (before the recent set of strikes): I needed a new fan for my desktop. I took it to a local computer shop to show them, so I would get the right size fan. They sold me a wrong size fan anyway. I should've taken the hint, because a couple of weeks after that ( Read more... )

Comments 17

apostate_96 July 17 2007, 23:47:07 UTC

As might be said in South Park, "I wouldn't fuck them wiht Barbara Streisand's dick!"

I'd also consider a letter to both the local Chamber of Commerce and also the Better Business Bureau. Having a documented history of problems might help other people get warning before going there, or have a case if they want to press other complaints.

thewayne July 18 2007, 02:09:18 UTC

I walked into a PC Club store once and felt a very bad vibe. No way I'd do biznez with them. I might consider buying parts from them, but there's no way I'd let them service my equipment.

apostate_96 July 18 2007, 03:55:22 UTC

I've never been in one. After hearing about this, I will not voluntarily go into one. Ever.

donkey_hokey July 18 2007, 14:00:33 UTC

Fortunately there's other local stores that I can get parts and service from. I don't plan on ever going back into that place.

I will be writing a letter to the store manager, and possibly send copies to people higher up, and also copies to the local BBB.Chamber of Commerce.

In the nearly 30 years I've been using computers, I can't recall ever getting service quite like this.

Thread 15

generalripper July 18 2007, 19:39:50 UTC

Bummer that this happened to you, but I think we've all been noticing a general decline in customer service over the years. People just don't care any more.

Never paid anyone to fix my computers - I always do it myself. I'm the guy that people call for help :) I've told both my mom and my sister-in-law to box up the computer, fedex it to me, I'll fix it and fedex it back...for still cheaper than Geeks on Call would want.

donkey_hokey July 19 2007, 14:58:41 UTC

I've definitely noticed the decline. My other post on this subject bemoans the loss of the local guy who DID give a shit. It's not just with computer service either.

I can do some basic stuff, but felt very uncomfortable about opening up the laptop and poking around in there. I also know the fan is a critical piece of hardware. If I could've avoided repair shop hell, I would've. As it is, I'll be replacing the fans in the desktop myself.

Unfortunately, most of my computer knowledge is in the arena of system maintenance and software, not hardware.

I think it's time to go buy a current book on computer hardware, and teach myself some stuff.