Open letter to American Airlines

[edhed]

Please note that I'm a loyal American Airlines flyer.  I only fly 5-6 times a year, so I don't get frequent flyer status, but I fly exclusively on American, with the exception of a Delta flight this year to accommodate a friend.  I have a CitiAAdvantage card and have earned over 200,000 miles over the course of several years.  Unfortunately, my

Comments

[petzipellepingo]

Does you local television station have a consumer investigation reporter? If so, try contacting them and see if they can't do something.

And yeah, really poor service and a big "who cares what you think" attitude.

[cosmosmariner]

...because airlines in general have a big "F U" policy. We flew American (proper American, not American Eagle, sometimes for regional stuff you have no choice in that) exactly once and it was the worst flying experience I've ever had. They don't give a crap about your bags, because they didn't give a crap about my in-laws bags. They simply couldn't be bothered.

I agree with the other person who left a comment in that you should contact your local tv station or major daily newspaper's consumer affairs reporter. Something like this should be publicized and loudly. The only thing that the airlines hate more than losing money is having a consumer complain very loudly and often about how poor their product is, and possibly losing even more money because of it.

You have to hit them where it hurts - which is their pocketbook.

[edhed]

I've facebooked, tweeted, emailed and called. I've threatened to use them as a bad example in all of my business courses. I'll write to the FAA and see about the consumer affairs here.

It's clear to me that I should just cancel my AA Miles card and go through Expedia or the like and find the cheapest flight for every trip.

[a2zmom]

It really tells you something, doesn't it? You would think customer service would be a priority.

The husband suggested that you reverse your credit card charges and let the airline know you're doing so and why. He said since you have documentation that you tried to have the airline respond to you, the credit card wil gladly reverse the charge.

[kingwamba]

Perhaps the bankruptcy is getting to them--I don't really know. But I feel you about the 2 hours thing--ever since the hip surgery, I, too, have to have pat downs every single time I fly.