GeekyClean

[elizalavelle]

I've left this post open instead of friendslocking it so if you know anyone who is looking at ordering from Geeky Clean please feel free to direct them here and also to their Facebook page where negative reviews have started to go up as well. Buyer beware with this company

Comments

[coat_of_brown]

I've emailed Christopher and politely suggested they address the issue. I would hate to see them go under or bankrupt or anything. I believe she lost her job a while ago, which seems to me to be the perfect opportunity to embrace the web business whole heartedly and make it work.

I don't know if any of that is true though, I'm just speculating. I saw on the facebook page that people are starting to contact t he Better Business bureau in the States. That could be so disastrous for them.

I honestly hope they can pull it together. I love their stuff.

[elizalavelle]

If they would just communicate they'd do okay, people can be patient if they know what's happening, but this is a pretty big communication failure. If it were just me then they'd also be fine but they seem to be having the same problems with orders in the US and just aren't able to keep up with emails or orders but aren't willing to limit the orders to what they can keep up with either

[coat_of_brown]

I pretty much said the same thing to him in my email :)

people are forgiving if they know what's going on, but no communication at all feels like not caring.

it should be an interesting situation to watch develop.

[elizalavelle]

They deleted the comments on Facebook about the late orders. The reviews are still up and I added my own there as well as commenting on their most recent status update about the deleted comments. That thread wasn't even hostile, it was at least letting people see that orders were coming and that theirs wasn't the only delayed order. Deleting the thread doesn't give me much confidence in them at all, that's the "ignore the problem and it will go away" course of action.

[iftherainstops]

I also had a problem with Geeky Clean. I ordered during their Black Friday sale. I never recieved an order confirmation email. After a week and a half I emailed them and @ replied them. No response. I sent another email- nothing. Then I twittered some more. Still nothing. When I saw that other people posted on their facebook about problems I filed a paypal claim. I needed these for a Secret Santa. They had 2 weeks to ship the order in time for when I needed it, and to not receive an update, or anything in that time period was disheartening. I saw the link to their blog post where they talked about the backed up emails and whatnot. Awful that they couldn't post about it on facebook or twitter. Instead, after looking at their twitter I saw that they were taking breaks to play WoW. Really? You have over 500 emails and you're twittering about playing a video game? I understand needing to take a break- but don't put that out there when there are angry customers

[elizalavelle]

It's a shame that they couldn't figure out the customer communications. I don't read Twitter often but I scrolled back today and saw their posts about WoW and such. It's fine to take breaks, but it's not good business to post when you're doing that, it just gets people upset.

Deleting the Facebook comments was just not smart of them. Instead of addressing the issue they tried to hide it and likely just made more people even angrier.

[iftherainstops]

I know I would have been a totally happy customer and I wouldn't have filed a paypal claim if they had just responded to my emails, tweets, or just sent something out letting people know there was a problem.

And then I saw them tweet about how they were paying for expedited shipping out of their pocket and how they haven't had time to do their own Christmas things. IDK is it supposed to make us feel better to know that they got so many orders they are missing out on things? They should have stopped accepting new orders when they had too many orders to simply respond to customers.

[elizalavelle]

That was my feeling too. Had they made an effort to address the issues, to talk to customers, and yes probably shut down orders for a week or two to get caught up before the Christmas rush, then there would have been far less outcry from people whose orders were delayed.

I think a lot of the problem is they're not a professional company and haven't yet learned to respond to people professionally rather than personally. So there's a guilt trip of telling how hard they're working and that they're paying for shipping and so forth. I feel badly for them in that aspect but I went to them as a business and made a purchase. I didn't spin them a story wanting a discount or anything and I don't appreciate them trying to play that game now that they've got themselves in over their heads.

[anonymous]

THERE IS TWO PEOPLE! IT IS NOT A HUGE COMPANY IT IS A HUSBAND AND WIFE THAT RUN THIS. GET OVER IT AND BUY SOME SOAP SOMEWHERE ELSE. BOO FREAKING WHO YOUR GOING TO BE DIRTY FOR CHRISTMAS.

[anonymous]

You my dear sir or ma'am do not understand that businesses rely on good customer service and communication to survive.

[anonymous]

If this husband and wife team wants to stay in business they need to learn how to run a business and what customer service is. People have legitimate complaints about the crappy service they received from Geeky Soap.

[elizalavelle]

First of all "your" is not the same as "you are." Please learn to at least flame me properly if you're going to do so.

Secondly I know they're not a huge company but if they can post up deals on their website they could also post that they have a backlog. I had no problem waiting, I had an issue with them choosing not to communicate the delay. I do believe they were entirely capable of that.

[anonymous]

I posted the above comment and I would like to ask the owner of this journal to please remove it. I was out of line posting a private email in a public place. Thank you.

[elizalavelle]

Deleted. Thank you for requesting that it come down.

[anonymous]

They have now removed the reviews tab on their facebook.

[elizalavelle]

I saw and I was not impressed. I understand the want to showcase that they are a good company but I sure wish I'd seen some of the negative reviews before buying from them. Hiding the problem is nothing like fixing it.