Comments | elizalavelle: GeekyClean

elizalavelle

GeekyClean

Dec 22, 2010 11:26

I've left this post open instead of friendslocking it so if you know anyone who is looking at ordering from Geeky Clean please feel free to direct them here and also to their Facebook page where negative reviews have started to go up as well. Buyer beware with this company ( Read more... )

geekyclean, shopping, soap

Comments 54

anonymous December 23 2010, 06:37:03 UTC

I'm are sincerely sorry for poor shipping experiences that people have been experiencing. It's never been my intention to rip anyone off or try to "steal money". I'm an artist. I didn't go to business school. This is a hobby that got really big, and way too fast, and I am doing my damnedest to keep up with it the best I can. We have had several technical and financial hiccups that have caused us to delay shipping pieces. I DID address this through my blog, and several times though twitter. I'm actually looking to hire someone to deal with my emails because I just can't keep up with the questions. If I could afford to send soap AND refund..I would!!!! But I can't guys!!! We can barely pay our bills and the ability to hand out free product just doesn't exist for! We make MINIMAL profit doing this. I fight my husband daily to keep my prices as low as they are because I want everyone to be able to purchase them. I really do appreciate the business I receive. However if you really don't want to purchase from us again, THAT'S ( ... )

styrofoam_guy December 23 2010, 07:15:10 UTC

A little communication can go a long way. People are generally very forgiving. A quick note (even a generic answer) to people that you are backlogged would satisfy most people. Some can never be satisfied 100%.

Too often I have seen the lack of communication backfire on people producing things. With no update or communication people will tend to think the worst.

I hate seeing the multiple excuses. One event or crisis after another that delays a run of parts or whatever.

I am not saying this about geekyclean but with other people where there was originally loads of enthusiasm for something offered for sale that eventually turned very nasty.

Hopefully Geekyclean can learn from this and come out stronger. The downside is you have lost some potential future customers.

elizalavelle December 23 2010, 11:52:07 UTC

You do have the right to edit your facebook page. I don't want to see people slamming you or being vicious. On the other hand the comments that came down made no mention of being ripped off. In fact I specifically said I didn't believe that anyone was being ripped off in my reply ( ... )

anonymous December 23 2010, 16:25:26 UTC

You do reserve the right to edit posts on your Facebook page but this is not YOUR Facebook page, it is your BUSINESS' Facebook page. As a business and not an individual, everyone who visits it has the right to see honest customer feedback presented before making the decision of whether or not to purchase your product.

Now let me say, I don't believe anything was done out of spite, by you or anyone else, and I'm willing to forgive the bump in the road that these past couple of months have been for you. I would suggest shutting the site down a week before Thanksgiving, completing all your outstanding orders, and building up a surplus of products before reopening for Black Friday, like what you did for GenCon.

Also, link to your blog on the GeekyClean website and Facebook page. I, like many, do not use twitter, and that is the only place I was able to find a link for it.

Sorry things got a little nasty, I hope this doesn't sour you on doing business with me again in the future.

Tyler

anonymous December 23 2010, 12:39:41 UTC

YOU ARE. LOOKS TO ME LIKE THEY DID COMMUNICATE TO YOU. NOW GET OVER IT.

anonymous December 23 2010, 13:04:28 UTC

I paid $60 over a month and a half ago for something that still hasn't come. And despite emails to them, I still haven't received a response. I also run a small ONE PERSON business. In no way is the lack of communication up till a week before Christmas appropriate in any way. There was a legal contract that was created when we bought this soap. I realize life gets in the way and the holidays are crazy, but if there was something said earlier about backlogs and waits, people would probably not feel like they were scammed.

So go troll somewhere else.

anonymous December 23 2010, 13:54:59 UTC

People are only going to hear/read what they want ( ... )

elizalavelle December 23 2010, 14:03:52 UTC

I actually can't find a link to the blog so it's entirely possible I missed out on reading updates there ( ... )

anonymous December 23 2010, 15:09:11 UTC

First of all, if you are going to post on a blog, don't do it anonymously. If what you are saying matters, put your freaking name to it ( ... )

elizalavelle December 23 2010, 20:58:38 UTC

Thanks for your feedback. I've heard from a few small business owners about this and am glad to see that most places pride themselves on customer communication.

I checked out your site and your soaps look fabulous, I'll recommend it to others.

Congrats on making it through the Christmas rush.

anonymous December 23 2010, 17:06:01 UTC

They have also deleted the comments that customers left on their blog asking where their orders were. Not good business at all.
http://wife-aggro.blogspot.com/2010/12/holidaze.html

elizalavelle December 23 2010, 18:45:15 UTC

I hear that the reviews section went back up on their Facebook account. That's a bit of progress at least. Hopefully it's a turning point in the idea of not hiding the problem but dealing with it openly.