GeekyClean

[elizalavelle]

I've left this post open instead of friendslocking it so if you know anyone who is looking at ordering from Geeky Clean please feel free to direct them here and also to their Facebook page where negative reviews have started to go up as well. Buyer beware with this company

Comments

[anonymous]

NO ONE SAID YOU HAD TO ORDER FROM THEM AGAIN

[elizalavelle]

No, no one ever did say that an order had to be made. That's again not the issue. The issue is that they were not communicating with their customers about the delays and once they started to get called on that those comments were removed so that future customers had no clue that their orders might also be delayed.

However, it sounds as though the reviews are going back up and are being dealt with which is a positive step forward.

[elizalavelle]

PS - My LJ logs IP addresses. This one matches the original post from Jess at GeekyClean. I'm hoping that this is someone just borrowing her computer and trying to defend their friend. But this is not a great way to stick up for someone.

[anonymous]

The reviews are back up and she's addressed most of the 1-stars. This is definitely positive action.

[elizalavelle]

That's excellent news! I'm glad that's being dealt with :)

[anonymous]

Shes begging people for positive reviews on twitter and giving sob stories...

Too little too late.

[iftherainstops]

What a freaking mess.

Dear commenters and TROLLS

[the_emi]

http://emilyschooley.com/blog/?p=250 - that is all.

Re: Dear commenters and TROLLS

[elizalavelle]

Thanks Em :) I think that you have a lot of good points about the reality of being in business for yourself. It's definitely a lot of work, more than I think most people see if they've not tried it themselves.

Like I've said above, I hope that this fallout (and while the claim on Twitter was that the problems all stemmed from two people who ordered in October from what I've seen is that it's been a lot more than that) makes them figure out what's been going wrong and how they can fix it. They do have lots of happy customers, I don't dispute that at all, so they just need to work to even out those odds.

[elizalavelle]

Keep trying. They did respond once before I posted this but in the end to actually get them to respond and take action it took me posting this entry and linking to it on their Facebook and on my Twitter. I felt badly about having to do so but if they had just answered my emails they'd have been fine.

I'd also suggest leaving a review of the service you received on their Facebook page and continuing trying to contact them. My experience was they were trying to just ignore me and hope that I went away. As a paying customer I refuse to do so.

[elizalavelle]

They appear to be disappearing actually now that I've looked at their site/Facebook again. I'd contact your credit card company immediately and see what your Chargeback options are. You may be able to get your money back still.

Keep trying to contact the Geeky Clean company just because they may answer but it looks like their Twitter/website/Facebook have not been updated by them since early January which is not a good sign.

[iftherainstops]

They've updated their blog in regards to this:
http://wife-aggro.blogspot.com/2011/02/whats-up-geeky-clean.html

[elizalavelle]

Thank goodness - honest communication!

Well almost as they're still blaming the Christmas rush time period and from what I've seen the problems started even before that.

Still it looks as though people will have the option to get refunded/their soaps shortly and if they can follow through on that it's a good thing.