firefox bug

[exterra]

okay, so being slightly more tech-inclined than one of my friends, i tend to run little updates (windows security updates, various software updates, make sure he's using firefox instead of IE, etc.) and whatnot on his computer occasionally when i stop by his house. so the other day, i sat down at his computer and decided to update firefox to

Comments

Hm.

[lx]

The exact error would be really helpful.

The other thing you can check is to make sure the profile didn't get munged in some way. This has happened to me before with other Mozilla variants, as well as Photoshop, where profile data gets corrupted and impairs basic usage. Even a complete re-install doesn't delete this info.

On a Windows box, the profiles are typically kept in:

C:\Documents and Settings\[USERNAME]\Application Data\Mozilla\Firefox\Profiles

You could try renaming (not deleting) the whole "Mozilla" directory under Application Data for your login to something like "Mozilla.old" and re-installing/re-running Firefox. If that doesn't work, try posting the exact error.

[exterra]

yeah, i'll jot down the error message next time i'm there. i'll checkout the fix you suggest too, thanks!

also wondering if it's this issue (firewall problems?):
http://forums.mozillazine.org/viewtopic.php?t=155457&highlight=connect+1+0+2

[_dkg_]

is it possible that the network the machine is on is blocking outbound requests on port 80, and forcing users to go through an http proxy? The proxy settings should be preserved across updates in theory, but uh, that's the theory...

you can look at the IE proxy settings in Internet Options|Connections|LAN Settings, i think. i think you can do the same in firefox under Preferences|General|Connections, or something like that.

Good on you for keeping him current, though. I've actually found people using Netscape 4 recently. yikes!

The firewall settings sound like a possible culprit as well, but that would only be specific for an XP system, though. is he running XP?