Account renewal

Dec 09, 2024 20:52


Has anyone renewed on this site lately?  Is it still a problem?

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Comments 9

andteddytalks December 10 2024, 03:27:36 UTC
It is still a problem. I was told in February that they were working on a fix but it hasn’t happened yet and I haven’t been able to renew. I sent a request a few days ago but haven’t heard back yet. Trust you have better luck.

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flytoheaven December 10 2024, 03:40:42 UTC

Thanks. I know last year when I went to renew, I had issues and they got back to me and had done it, but now that it's time to do it again, I was hoping it would not be problematic.

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andteddytalks December 10 2024, 21:12:26 UTC

It is still problematic and getting worse. I've just had an answer back for the wonderful people at the helpdesk..

Thank you for inquiry and I apologize for the trouble you've had with your payment.

Unfortunately, due to restrictions set by Visa and Mastercard payment systems, for now payments are only possible with cards issued by Russian banks, but we are working on expanding possible payment methods, and hope they will appear in the future. You can follow the news in our official community https://news.livejournal.com/.

We appreciate your previous support, and wish you to be as happy as possible while using LiveJournal, so we have added 3 months of Professional package and userpics for your account.

Unfortunately, we cannot guarantee that we will be able to renew paid services as a gift again in the future. In this case you could try one of the following options:

1) use card of another payments system;

2) use YooMoney payment service (https://yoomoney.ru/?lang=en), if applicable for your residence;

3) find an intermediary ( ... )

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flytoheaven December 11 2024, 03:23:55 UTC

Thanks....I am definitely NOT signing up for any Russian payment sources. Might try a prepaid card.

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aerodrome1 December 10 2024, 03:45:16 UTC

I tried to renew back in October. I messaged LJ's customer service people, and they told me that because of the sanctions on Russia, US bank accounts and credit cards weren't accepted for renewal. However, they did give me one more free professional account renewal- until February 2025.

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flytoheaven December 11 2024, 03:25:20 UTC

Ugh.......they need to get this sorted out

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cinnamontoast December 10 2024, 19:53:34 UTC

Dang it. I have been back to make sure my account is renewed. I just went to the account page, and it still says Russian credit cards only. It's a bit gobsmacking that Visa is able to continue doing business with Russia, but we aren't. So dumb.

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flytoheaven December 11 2024, 03:24:54 UTC

It is VERY dumb. This month is my 23rd anniversary with LJ and I hate to lose all that history.

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