Need help from a techie

Jul 22, 2008 23:57

I have a problem with my computer. I looked this problem up on the Internet and didn't understand the solution. Please help ( Read more... )

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Comments 5

ibamad1 July 23 2008, 09:18:08 UTC
Hum. I've read about installation files being missing from windows, which if you haven't reinstalled or upgraded windows recently is a bit of a stretch.

Best way to begin is going to be ruling out malicious rubbish. Use Hijack This (google for instructions) to check your system for any virus/worm/trojan badness.

Can't say as I'd recommend doing anything else until you rule out a software cause. You could google "memtest" and run that if you prefer, but personally I'd look to the code before the silicone.

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francs2000 July 31 2008, 23:54:57 UTC
Well we made sure our anti-virus software was fully up to date, and then ran a full and thorough check of the system, and then we downloaded and ran the Hijack thingamy. Since then the blue screen of death thing hasn't happened. Thanks for that. Any advice as to how to prevent it from happening again?

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wideawakewesley July 23 2008, 10:06:28 UTC
Graham,

Do you know if you have system restore enabled and are you using Windows XP or Windows Vista?

Wes

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francs2000 July 31 2008, 23:55:13 UTC
Please see my reply above to Crumsey.

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wideawakewesley July 23 2008, 10:08:51 UTC
Also, at what point after starting the PC does the error occur?

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