It could have been much worse. The 3rd guy could have been less honest about how nothing could be done, or there could have been a 7th person who could help (with another hour or two spent reaching them or something).
What bugs me is that their inability to help me was caused not by being a big bureaucracy but by their computer system having an analog component. The confirmation number they emailed me? Not useful at all.
I often have the dual feeling of "dealing with my health insurance stinks!" and "I'm glad at least I have health insurance." The latter sometimes makes me feel guilty about griping about the former. Then I remember that I am paying for the latter, and so should have some say into the service I recieve, and also just generally have the right to be treated as a valuble customer, not a robot who punches numbers into phone trees.
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What bugs me is that their inability to help me was caused not by being a big bureaucracy but by their computer system having an analog component. The confirmation number they emailed me? Not useful at all.
Reply
I often have the dual feeling of "dealing with my health insurance stinks!" and "I'm glad at least I have health insurance." The latter sometimes makes me feel guilty about griping about the former. Then I remember that I am paying for the latter, and so should have some say into the service I recieve, and also just generally have the right to be treated as a valuble customer, not a robot who punches numbers into phone trees.
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