I heard on the radio today that Network rail got fined £4m for the health and safety breaches in the Paddington crash. About 30 people died in that if I recall right
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It was £9.62 million, and RM has recently lost its appeal against that amount (having not contested the fact that it screwed up) in the High Court.
It's worth noting that the Network Rail fine was imposed by the courts, not the government, and that they were not the only party implicated in the crash.
I guess so, but I don't feel that 30 lives would have been lost by mail going missing. I'm not all that bothered about the £9m fine that we got. Royal Mails customer services are a complete and utter joke. They don't give 2 hoots about the customer, I should know. I just thought that the NR fine was not in scale with the RM one.
I dunno: I can see the number of missed cancer screening follow-up appointments, for example, having a not insignificant impact. And I know for certain that they had a shortage of blood supplies in Northern Ireland at one point due to donor appointment letters not arriving (that was caused by a wildcat strike, but a similar result could easily come from lost mail).
A little further digging shows that the train company involved was also fined: £2m for having provided inadequate training for the driver (who was also killed in the crash).
Hard to say as to scale, without knowing the size of the organisations involved. Thames Trains is only regional of course, so must have less money than either Network Rail or RM. No idea how much money Network Rail makes.
RM's fine was mostly about poor HR and training practices, rather than customer services.On RM's customer services, my experience of it has been pretty good, thus far. The complaint I made at the old place got fixed pretty quickly (and that was before they knew who I worked for!).
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RM's customer services, from my experience are poor. You are the first person who has said anything positive about them. Them seem to employ a policy of get them off the phone and tell them lies
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It's worth noting that the Network Rail fine was imposed by the courts, not the government, and that they were not the only party implicated in the crash.
I don't have any info on how that fine was calculated, but the Royal Mail fine was based largely on the amount of mail lost and its own compensation policy. (For more detail see http://www.psc.gov.uk/news-and-events/news-releases/2007/high-court-rejects-royal-mail-s-appeal-against-postcomm-s-9-62-million-financial-penalty.html... )
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A little further digging shows that the train company involved was also fined: £2m for having provided inadequate training for the driver (who was also killed in the crash).
Hard to say as to scale, without knowing the size of the organisations involved. Thames Trains is only regional of course, so must have less money than either Network Rail or RM. No idea how much money Network Rail makes.
RM's fine was mostly about poor HR and training practices, rather than customer services.On RM's customer services, my experience of it has been pretty good, thus far. The complaint I made at the old place got fixed pretty quickly (and that was before they knew who I worked for!). ( ... )
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