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[kcatssix]

One down, two to go!!  My eldest is graduated from college!!  It was not easy as once high school was over he did not want to continue but he made it and he did really well.  He has NO immediate plans for the future but he does have that bachelor's degree so I'm happy at least for now

Comments

[suilven]

Hay, good to hear from you and well done for getting your son to graduation day. Well done to him too! *waves*

And, yeah, sounds like your parents have to learn that they are a guest in your home and as such there are expectations of behaviour. Sounds like you are ready for your emancipation!All sounds healthy to me. :)

We were informed at work that our jobs will more than likely be heading to India by the end of the year.
Good news? Bad news? Who knows but bet something good comes out of it. It didn't sound like you liked it too much anyway so here's hoping you get a fab job that you will love and through which have fun and meet interesting and fun people! Go go go!

just keep hearing Bon Jovi "welcome to wherever you are, you've got to believe you're exactly where you're supposed to be".But back in NH, where your heart is, it would be different. You would have time to sort out the relationship with your parents if both parties prepared to work at it. If not, head for Mexico

[suilven]

AND, for what it is worth Dell's Indian call centre was the last straw for me. I took a vow never EVER EVER to buy anything from Dell ever again. Dell is the devil's spawn. It may save companies money in the short term but it is a huge negative thing. I believe the workers at the call centre are highly educated but they seem to teach them the most cumbersome way of speaking to somebody and their system is so rigid. This is what you say when the customer says this... and they don't seem to have the freedom to deviate from it. I also cannot believe it is good for India in the long-term. One day the call centres will be gone and they will have no infrastructure for other types for work.

[kcatssix]

I have heard of Dell's disaster in India. I can't remember who it was I had to call but I also ended up in a call center from India. With the accent, he tried to tell me his name was Tyler or something that you KNOW was contrived as you could hear people in the background with the same accent. The conversation was, at the very least, strained as I could NOT get my point across or rather he could not understand what it was that I wanted. My point is, I have no problem with accents or people from other countries just please don't insult my intelligence by pretending they are here!! You are right about the long term, also. Before we heard about the possibility of outsourcing, we were told that 15 of about 100 of us were to be laid off due to electronic invoicing

[suilven]

I have heard of Dell's disaster in India.Ah, is it generally recognised as a disaster then? I didn't know. I just know that I had a problem into which their neat little scenarios for dealing with customers didn't fit so there was no way for them to deal with me. Each time I called I experienced exactly the same replies using the same sentence structure, i.e. literally the same and after being told, "First of all Mrs/ms/miss suilven, may I call you that? let me say I am very sorry about this problem and I will do now all I can to see if we can help" sounds nothing but insincere when you have heard it for the 10th time. Nope. I hate Dell and they used to be so good long ago too. They lost me as a customer for sure. Like you it is nothing to do with accents or the call centre being overseas. It is about the frustration I experience when I am being spoken to out of a book or in this case, from words that come up on a screen. Grrrrrr

[dragonfly]

We were informed at work that our jobs will more than likely be heading to India by the end of the year.

That just makes me so mad. We had a similar situation with Nokia. They had a big plant in Bochum, got Millions of Euros of subsidies and are now moving on to Romania, closing the plant in Bochum and getting new EU-subsidies for opening a plant in Romania. A monthly salary in Germany: Approx 2.500-3.000 Euros, in Romania: 300 Euros. How to compete with that? We call companies like that migratory locust.

I'll keep my fingers crossed for you job-situation.

[kcatssix]

It's so sad that you just can't compete with it and I am not a very positive person at times so I worry if the next job I go to will do the same. I'm not getting any younger. I had to go back to work full time when my husband died 5 years ago. I had only worked part time up until then and only after my kids were 10 or 11.

Coca Cola Enterprises, by the way. There, I feel better coming clean and smearing their all American image!!!!!!

And thank you! It's always nice to hear people are routing for you as I tend to be my own worst enemy.