Alright, I finally got reassigned to a new case manager on Thursday. She helped me look for some entry-level computer technician (read: helpdesk) jobs and actually spotted a couple that weren't asking for certs or previous experience. One of them was for CyberSolutions, the company
I'd already visited to ask about getting IT certifications!
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... I probably would still be where I am, come to think of it.
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