Help evaluate our Help Center!

[theljstaff]

We're currently evaluating our Help Center and FAQs. We hope you'll take a few minutes to tell us about your experiencing using the FAQs. Your feedback will help us determine what changes are necessary to improve support on LiveJournal.

Poll Help Center/FAQs

Thank you for your input!

Comments

[annie1931]

If I can add something - I agree with a poster above that the support help when you get to them, is very very slow, and not very helpful. I stopped using them at all, and went to friends to ask what they did for a problem. Can't recall now what it was, but the fact that support wasn't so hot remains in my mind.

[azurelunatic]

The number one thing I'd very much like is a link to w3schools for HTML help above and beyond what Support can Support.

[phdelicious]

I was only able to answer a few of the poll questions because I haven't searched the FAQ recently. My general impression of the FAQ is that sometimes they're helpful but more often than not going to the FAQ is a lot of effort for little help.

I think my main complaint would be that the search feature needs to be overhauled or at least seriously expanded. There need to be more search-able keywords attached to every FAQ that relate better to the general concept of each FAQ not just the proper LJ terminology for it.

[misskitty_79]

There need to be more search-able keywords attached to every FAQ that relate better to the general concept of each FAQ not just the proper LJ terminology for it.
I agree.

[yesididit]

most definitely!

[nessachan]

I also agree.

[soren_grey]

If I want to find something in the LJ FAQ, I Google it. Something like "LJ faq blahblah help". Google finds it way better than I ever could...

[silver_chipmunk]

Agree that this survey isn't all that great.