what a fucked-up story. sadly, it's completely typical of anything having to do with students+money in the UC system. last year i sent the financial aid office copies of my EEC worksheet 3 times, and they lost it everytime. (this delayed me getting paid until mid-November!) Finally, i mailed them a copy that required them to sign upon receipt, with a little note threatening to sue them if they lost that one. they didn't.
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Although I did get to xerox my liqour store frequent buy card to prove that I have a relationship with local merchants, so that was fun.
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How are you? Will you be at AMS? I've got plane tickets but no hotel yet. Gotta get on that.
Best wishes,
Alex
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