It works the same as the one at the pharmacy, you press a number to get to another board, they just need to know which board to send you too. You're pressing one to go on to the next step, instead of listening to the choices over and over, which is what happens when you press nothing.
English isn't the official language of the USA? Try filing legal documents in any other language. It may not be written down anywhere that English is the official language. But it is.
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Para espanol, abre numero dos.
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Not being incendiary, I'm just genuinly interested in your reasoning, because I feel the same way, but I don't have a good reason for it.
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Hence the use of the word "official"....
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