*phone rings*
Me: This is Matt, how can I help you?
Customer: Hello Matt, this is Gary at [name removed] in Kentucky. How are you today?
Me: Just fine Gary, and yourself?
Customer: Well Matt, I was hoping you could help me. I'm lookin' for one of these here O-rings. I've got one of your housings here, a 19SL4. Does this sound familiar to you?
Me
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