This lady called in. It seemed kinda like it would be a straight forward call. Or so I though.

me:      Thanks for calling Big Corp. This is J, how may I help you.
her:      I paid my bill earlier, but it still says I owe.
me:      Let me get everything pulled up.
me:      May I ask when you paid ( Read more... )

I truly feel that if they get any dumber, my callers may cause my head to implode. This is what came in today ( Read more... )

I do so love when people are unreasonable ( Read more... )

When I have people call in, I always take cue from their voices. Judge Sex, and Age, and approach the call based thusly. Doesn't always work, but there's always a type of voice that sets my nerves on edge ( Read more... )

I had a caller the other day, calling in to find out why his bill was so jacked up. It turned out that his account had been adjusted without his permission. Not only that, but adjusted INCORRECTLY. Essentially, when they changed his service levels, whoever did it fucked up ( Read more... )

Intolerance. You'd like to think it's gone... or at limited to states that gave rise to the current dictator... sorry, I mean president ( Read more... )

I'm so glad I'm never going to have biological children (being that I'm gay) because... I would never want to bring someone into a world with such amazingly stupid people in it ( Read more... )

I've been meaning to do this for a long time, but have never gotten around to it. Of course, anonymity is a must if I don't want to get fired. Forgive me if I never use my actual name. For the sake of ease, let's go ahead and call me... J ( Read more... )