Ummm... yeah. I'm sure it was them. My husband does computer tech for a living and he was the one who accessed them for support when he couldn't fix it himself. As for how long it should or shouldn't take, the first two techs didn't have access to the registry or any other useful parts of the computer, and the tech today ran several programs that should have fixed it, including but not limited to reinstalling my entire operating system, which DOES take quite a bit of time. His supervisor came on and tried to help and she couldn't figure it out either.
I may not be a computer genius but I am intelligent enough to know how to check the legitimacy of a website or a program before I allow it to run. I do not, as a general principle, get scammed. Especially since I worked for a company where we were responsible for sensitive healthcare information and a lot of our training was specifically on how to avoid any possible security breaches in any type of computer interactions.
My husband accesses all the computers at his work remotely if someone needs him to look at something. And our supervisors used to routinely remote access our computers during meetings so they could monitor how we were using the data entry system and things, or if it was a meeting with a known problem case. I got used to my computer being remotely accessed by the techs or supervisors any time they wanted with no warning. And I didn't want to make my husband buy me a new webcam when I had one that works just fine... it's just that the drivers are apparently corrupted in some bizarre fashion. And at least when a Microsoft tech accesses your computer you can watch everything they're doing... couldn't do that when the supervisors were logged on. You just saw a little notification in the corner of your screen.
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I may not be a computer genius but I am intelligent enough to know how to check the legitimacy of a website or a program before I allow it to run. I do not, as a general principle, get scammed. Especially since I worked for a company where we were responsible for sensitive healthcare information and a lot of our training was specifically on how to avoid any possible security breaches in any type of computer interactions.
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And these comics were rather clever. Keep them up!
Did they ever resolve your issue?
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Not even remotely safe for work. And there's no good excuse for them, either. At all. None. Disclaimer.
And no, they never resolved my issue. He said he'd come back and try again tomorrow but I told them to forget it.
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