I find quite often, when I answer the phone, the conversation goes something like this (note that most of my phone conversations happen at work):
Me (answering phone): Thank you for calling .
Person on phone: Is this ?
Me: Yes, it is. This is Robert...
Person on phone (interrupting): Is this Robert?
Me: Yes, this is Robert. How may I help you?
Person: I
(
Read more... )