These are the tags that supporthelps should be familiar with to add to requests, and that volunteers in Clients should recognise when seen on a request:

Clients tags:
TagClient
[Win32-MFC]Visions client
[Win32-MFC-Sema]Semagic
[Win32-LochJ]LochJournal
[Win32-LJ.NET]LJ.NET
[mIRC-MartLJ]mIRC client
[Mac-Phoenix]Phoenix
[MacOSX-iJournal]iJournal
[ ( Read more... )

There's obviously no way to prepare you for every Clients request that comes through, but hopefully this guide will give you a starting point for most requests, and will give you an idea of what you should be looking for, and where to find it.

1. ( Identify the client being used )

Client Identifier String: python-Charm
Current Version: 1.3.0
Community: ljcharm
Download Site: Here
Current Maintainer: evilhat
Under Active Development?: Yes
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:

• entirely text-based client
• menu-driven mode
• mass archiving -- can download part or entire journal/community
• handles multiple usernames ( Read more... )

Client Identifier String: MacOSX-Xjournal
Current Version: 1.0b8
Community: xjournal
Download Site: Here
Current Maintainer: fraserspeirs
Under Active Development?: Yes
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:

• create entries offline
• history browser to view all past entries
• glossary palette to store text snippets for quick drag and drop ( Read more... )

Client Identifier String: WAP-MoJo
Current Version:
Community:
Download Site: Here
Current Maintainer: camdez
Under Active Development?:
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:
Feature Requests Go To:

Client Identifier String: Win32-LJ.NET
Current Version: 0.9.3
Community: ljnetdev
Download Site: Here
Current Maintainer: browren
Under Active Development?: Yes
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:

• What You See is What You Get (WYSIWYG) journal entry composition
• Alert messages for server information and friend posts
• Multiple ( Read more... )

Client Identifier String: Emacs-ljupdate
Current Version: 3.2
Community: ljupdate
Download Site: Here
Current Maintainer: hober
Under Active Development?: Yes
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:
Feature Requests Go To:

Client Identifier String: Mozilla-Livelizard
Current Version: 1.7
Community: livelizard
Download Site: Here
Current Maintainer: drbrain
Under Active Development?: Yes
UTF-8 Ready?: Yes
Common Requests/Problems/Solutions: Connecting to other journal sites with livelizard
Available Features:
Feature Requests Go To:

Client Identifier String: Java-MobileLJ
Current Version: 1.0
Community:
Download Site: Here
Current Maintainer: brienigma
Under Active Development?:
UTF-8 Ready?:
Common Requests/Problems/Solutions:
Available Features:
Feature Requests Go To:

Client Identifier String: PocketLJ, Avantgo-PocketLJ
Current Version: 0.1.3
Community: pocketlj
Download Site: Here
Current Maintainer: thelovebug
Under Active Development?: Yes
UTF-8 Ready?:
Common Requests/Problems/Solutions:

• Images keep appearing when my channel subscription is set to not load images!
  
  • This appears to be an Issue with AvantGo. If you ( Read more... )