For a while now, Clients has had a kind of free-for-all approach to suppporting individual clients. In the Working in Clients entry that gave information on the category, the approach was stated as "whatever is reasonable", and that's kind of been the official stance for a while: support clients to the extent that it's reasonable ( Read more... )

As you all probably know by now, one of the things that we're doing this week is leveraging our core competencies working on streamlining the process for support ( Read more... )

Just an FYI for volunteers working in clients -- I won't be around much for the next three weeks while the semester winds down and I write exams. If you need something clients-y, please feel free to email me, or ask another supporthelp in clients. :)

What is the Clients category?

Clients is a specialist category of LiveJournal support which deals with questions relating to the downloading, installation, and usage of LiveJournal clients.

What kinds of questions do you answer in Clients?

There are many different kinds of questions we get asked. Here's a list of some of them.

• What's a client ( Read more... )

Preface: This document will explain the privilege policy for the Clients Support Category, including expectations and requirements. It is important to note before reading that the following represents the 'best-case' scenario and is not intended to be a 'laundry list' of requirements. Rather, it is a basic guideline for those working in the ( Read more... )

The Clients category currently offers courtesy I2 privs to all supporthelps in other categories. Starting this year, all privileges will be given on merit only. Courtesy I2 privs will no longer be given to supporthelps ( Read more... )

The revised Downloads page that xenofalcon mentioned earlier is now live. Anyone who hasn't seen it might want to go and become familiar with where each client is now located.

I will be changing the support_clients memories to follow the same structure when I get some time.

I've noticed that there are a few people who didn't notice this when it came up in the Misc Changelog Summaries posted to lj_support, so I thought it might be a good idea to point out to everyone that client logging has been turned off. This means that clients logged from before May 20 will show up in userinfos, but nothing afterwards. In particular, be ( Read more... )

After a good long while since the last downloads page update, I've prepared a heavily-modified version which solves the ordering problem that we were running into (a category for each new client). However, as a former support addict, I know how frustrating sudden changes to the system can be, so I wanted to run the changes past you all before ( Read more... )

The Clients category was created in August 2002 to consolidate all clients support into a single category, rather than having separate categories for individual, popular clients, as it was before. This was done so that users of all available clients could receive support for their clients regardless of whether their chosen client had enough users ( Read more... )