Usually when I'm making bar drinks for the cafe and drive-through at the same time during a rush, I like to keep my head low and try not to look at the angry customers who are more than likely looking at the time or tapping their feet impatiently. I know if I acknowledge they're there, they'll acknowledge how slow I am and that they've been waiting
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Making coffee can be an art and requires a little TLC if you want it to be good. If people think you're just pressing a button to fill a cup and they just want something caffeinated, fast, they can go to McDonald's and enjoy having their palette insulted.
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I always try to be nice to people in service industries. I don't get the mindset of entitlement and RUSHRUSHRUSH. We're all on this ball of mud together!
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